Enexis fault stops meter readings reaching energy suppliers

A fault in a system at grid operator Enexis means meter readings are no longer being passed on to energy suppliers. A spokesperson confirmed that the fault began on Thursday and affects only Enexis's service area: Noord-Brabant, Limburg, Overijssel, Drenthe and Groningen.

For customers in those provinces, the consumption overviews in their energy supplier's app are no longer up to date. Suppliers are also sending emails warning that no meter readings have been received for some time. As a result, more and more customers are noticing that something is wrong.

Enexis says the readings are still arriving at the company, but are placed in a kind of queue. "We need until Wednesday to clear the queue," Enexis said.

The backlog in processing all readings is to be cleared over the coming days. After that, customers will see their usage of recent days in their supplier's app again.

Smart meters store readings for at most ten days, after which the data is lost. Enexis stressed that customers have no reason to worry about that. "The meter readings have reached us, but still have to be processed," the company said.