Albert Heijn to restart online deliveries on Friday
Albert Heijn says its delivery drivers will gradually return to the road after last weekend's cybersecurity incident, but online orders placed until now are cancelled.
Albert Heijn will start delivering online orders again on Friday, the supermarket chain announced on Sunday. Drivers will go back out "gradually", it said. The company says it took its systems offline last Sunday because of a cybersecurity incident.
All online orders up to and including Thursday 22 October are cancelled, and new orders cannot yet be placed. The website and app are reachable again. Customer service is still unreachable.
Albert Heijn says customers' saved credits and points are safe. Customers who missed out on savings stamps (koopzegels) can still buy them if they show their receipts.
Supply to the stores has been recovering since Wednesday. The company says there are no indications yet that personal data are involved in the incident.
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koopzegels
Savings stamps (koopzegels) are paper stamps that Dutch shops give out with purchases, and that shoppers stick into a collection booklet. Once a booklet is full, it can be exchanged for goods or money. Supermarkets have long used them as a loyalty scheme, so people often ask about them when a store changes its systems or customer account.